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Find answers to common questions or get in touch with our support team

Frequently Asked Questions

General Questions

What is AI for architecture and how does it work?
How accurate are AI-generated architectural designs?
Can I use this for commercial projects?
What file formats do you support?
How long does it take to generate a design?

Credits & Billing

What are credits?
How many credits does each generation use?
What if I run out of credits?

Account Management

Can I use my designs commercially?
Can I cancel my subscription?
Can I upgrade or downgrade my plan?

You can easily change your plan through your account settings. Upgrading: You can upgrade immediately with prorated billing. Downgrading: Plan downgrades take effect at your next renewal, not immediately. Downgrading won't refund your current plan.

How can I delete my account?

Still Need Help?

Can't find what you're looking for? Our support team is here to help.

Email Support

Get detailed help from our support team. We typically respond within 24 hours.

Contact Support

Email: [email protected]
Business Hours: Monday - Friday, 9AM - 6PM PST
Response Time: Within 24 hours for email