How can we help you?
Find answers to common questions or get in touch with our support team
Frequently Asked Questions
General Questions
Credits & Billing
What if I run out of credits?
If you want more credits before your plan renews, you can purchase additional credits through your account dashboard. Basic plan users can also complete quick surveys to earn 25 credits each (with a daily limit). Purchased additional credits expire after 90 days if unused and purchases cannot be refunded. You must have an active subscription to use credits.
Still Need Help?
Can't find what you're looking for? Our support team is here to help.
Email Support
Get detailed help from our support team. We typically respond within 24 hours.
Contact SupportEmail: [email protected]
Business Hours: Monday - Friday, 9AM - 6PM PST
Response Time: Within 24 hours for email